These controversies concerning the relationships among citizenship pressure, OCBs and CCBs may be because of the ways that OCBs are measured. Within the literature, OCBs have often been described as spontaneous behaviours and rated by colleagues or leaders (e.g.two). Other-rated measurements are struggling to determine the behavioural motivations fundamental OCBs1,eleven. https://www.youtube.com/shorts/ZsO9iQ1SGS4